St. Louis Region
The CSB is the front door for many City service requests
St. Louis City's Citizens' Service Bureau registers and routes many service requests, which keeps potholes, refuse, and other reports out of the wrong office.
A pothole report in St. Louis City does not have to begin with a department hunt.
The Citizens’ Service Bureau is the front door for many everyday service requests. It registers and routes requests, answers information requests, and gives City departments service-request data. Pothole reports go through CSB too, which is a good clue for street problems.
Use it when the problem is real but the office is not obvious: a street issue, refuse problem, or other local service that needs to land with the right department. You can file online or by phone, and the request has a place to go instead of bouncing around the City. That is the whole value of CSB: one front door for reports that otherwise feel scattered.
References
More from St. Louis City: browse every local note for the county.
Last checked against the sources above: July 16, 2026.